Assistant Store Manager — Customer Experience & Ops

Crosby’s Stores; Town of Lewiston, Northern (NY, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance with Employer Contri

Voluntary Dental Insurance

Life Insurance- Company Paid

401K & Paid Time Off

Leadership Paid Training Program

Career growth opportunities!

Company Discounts

Significant Fuel Discounts!

Scholarship Opportunity and Tuition Re

Employee Assistance Program- Company  

Job summary

Crosby’s Stores is seeking an Assistant Store Manager to lead daily operations in our Lewiston, NY location. You’ll supervise team members, ensure clean, efficient store standards, and deliver outstanding customer service while supporting the Team Leader in driving store success.

In this role you’ll oversee scheduling, training, cash handling, and compliance with safety regulations. Crosby’s offers strong benefits, growth opportunities, and a collaborative work environment.

Qualifications

• 21 years of age.
• High School Diploma or equivalent.
• Able to work at least 40 hours/week, including weekends.
• Valid Driver’s license that meets company policy.
• Serve Safe certified, preferred.
• Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins.
• Ability to clearly assess and validate customer identification.
• Ability to understand operating instructions for lottery, point of sale systems (POS), and other equipment.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made-to-order items following Crosby’s quality standards.
• Promote and assist customers with enrolling in My Crosby’s Rewards.
• Drive sales through suggestive selling and add-on recommendations.
• Handle customer concerns and resolve issues when the Team Leader is not present.
• Help oversee daily operations to ensure efficiency and profitability.
• Maintain store cleanliness, organization, and brand standards.
• Support merchandising, promotions, and inventory management.
• Ensure compliance with all food safety, tobacco, alcohol, and company regulations.
• Communicate effectively with team members and leadership.
• Train, coach, and support store associates.
• Assist with scheduling and maintaining proper staffing levels.
• Provide feedback on employee performance and development.
• Foster a positive, respectful, and team-oriented work environment.
• Assist with inventory control, audits, and reporting.
• Support accurate cash handling and daily bank deposits.
• Review timekeeping and assist with payroll processing.
• Report discrepancies and maintain accurate records.
• Help maintain a safe and secure store environment.
• Follow proper opening/closing procedures and cash security policies.
• Monitor equipment, cleanliness, and overall store conditions.
• Report maintenance or safety concerns promptly.

Skills

Customer service

Leadership

Team supervision

Communication

Cash handling

Education

High School Diploma or equivalent

Tools

POS systems

Lottery systems

Job description

Crosby’s Stores is seeking an Assistant Store Manager to lead daily operations in our Lewiston, NY location. You’ll supervise team members, ensure clean, efficient store standards, and deliver outstanding customer service while supporting the Team Leader in driving store success.

In this role you’ll oversee scheduling, training, cash handling, and compliance with safety regulations. Crosby’s offers strong benefits, growth opportunities, and a collaborative work environment.