Assistant Store Manager - Customer Experience Leader

Crosby’s Stores; Town of Hamburg (NY); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

401K

Paid Time Off

Company Discounts

Fuel Discounts

Referral Bonus

EAP

Job summary

Crosby’s Stores is looking for an Assistant Store Manager to help lead daily store operations. You’ll support the Team Leader in creating a clean, efficient, and welcoming environment while delivering exceptional customer service and driving store success.

You’ll supervise team members, maintain high standards, and ensure every customer has a great experience—every day, every time. The advertised rate includes a $1.50 shift differential for night hours.

Qualifications

• Customer service experience is preferred.
• Ability to train and coach staff.
• Ability to schedule and manage shift coverage.
• Familiarity with food safety and store regulations.

Responsibilities

• Assist in overseeing daily store operations.
• Lead customer service excellence and resolve issues.
• Supervise and coach team members; assist with scheduling.
• Support inventory management and cash handling processes.
• Ensure compliance with safety and regulatory requirements.

Education

High School Diploma or equivalent

Tools

POS systems

Cash handling

Job description

Crosby’s Stores is looking for an Assistant Store Manager to help lead daily store operations. You’ll support the Team Leader in creating a clean, efficient, and welcoming environment while delivering exceptional customer service and driving store success.

You’ll supervise team members, maintain high standards, and ensure every customer has a great experience—every day, every time. The advertised rate includes a $1.50 shift differential for night hours.