Assistant Store Manager: Customer Experience & Ops

Reid Stores LLC; Town of Ridgeway (NY); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Company Discounts

Significant Fuel Discounts!

Paid Time Off

401K

Referral Bonus ($250 + a free pizza!)

Employee Assistance Program

Job summary

Crosby’s is seeking an Assistant Store Manager to help lead daily store operations, support the Team Leader, and deliver exceptional customer service in a clean, efficient, and welcoming environment. You’ll supervise team members, maintain high standards, and drive store success with strong communication and leadership across the floor and back room.

The role includes a $1.50 shift differential for hours 11:00 PM–7:00 AM, opportunities for career growth, and a team culture that values service

Qualifications

• 21 years of age
• High School Diploma or equivalent
• Able to work at least 40 hours/week, including weekends
• Valid Driver’s license that meets company policy
• Serve Safe certified, preferred
• Proficient in basic math to handle cash transactions

Responsibilities

• Deliver prompt, friendly, and professional service to every customer
• Prepare fresh food and made-to-order items following Crosby’s quality and cleanliness standards
• Promote and assist customers with enrolling in My Crosby’s Rewards
• Drive sales through suggestive selling and add-on recommendations
• Handle customer concerns and resolve issues when the Team Leader is not present
• Help oversee daily operations to ensure efficiency and profitability
• Maintain store cleanliness, organization, and brand standards
• Support merchandising, promotions, and inventory management
• Ensure compliance with all food safety, tobacco, alcohol, and company regulations
• Communicate effectively with team members and leadership
• Train, coach, and support store associates
• Assist with scheduling and maintaining proper staffing levels
• Provide feedback on employee performance and development
• Foster a positive, respectful, and team-oriented work environment
• Assist with inventory control, audits, and reporting
• Support accurate cash handling and daily bank deposits
• Review timekeeping and assist with payroll processing
• Report discrepancies and maintain accurate records
• Help maintain a safe and secure store environment
• Follow proper opening/closing procedures and cash security policies
• Monitor equipment, cleanliness, and overall store conditions
• Report maintenance or safety concerns promptly

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Crosby’s is seeking an Assistant Store Manager to help lead daily store operations, support the Team Leader, and deliver exceptional customer service in a clean, efficient, and welcoming environment. You’ll supervise team members, maintain high standards, and drive store success with strong communication and leadership across the floor and back room.

The role includes a $1.50 shift differential for hours 11:00 PM–7:00 AM, opportunities for career growth, and a team culture that values service