Assistant Store Manager: Customer-Centric Growth Leader

Williams-Sonoma, Inc.; Florida; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Brand discount

401(k) plan

Wellness program

Paid vacations

Health insurance

Dental insurance

Vision insurance

Job summary

Williams-Sonoma, Inc. in Florida is seeking an Assistant Manager of Sales and Service to lead a team and deliver World-Class service. You will model customer relations, drive sales, and ensure proper staffing across the store to support business goals.

You will coach associates, supervise daily operations, and help maintain a positive, customer-focused environment aligned with our People First culture.

Qualifications

• Excellent communication, organization and leadership skills.
• Strong critical thinking to creatively identify challenges and develop action plans.
• Great time management skills and ability to execute multiple tasks and priorities.
• 2-3 years of previous retail sales experience or management experience in a customer service related field.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Skills

communication

organization

leadership

critical thinking

time management

retail sales experience

Job description

Williams-Sonoma, Inc. in Florida is seeking an Assistant Manager of Sales and Service to lead a team and deliver World-Class service. You will model customer relations, drive sales, and ensure proper staffing across the store to support business goals.

You will coach associates, supervise daily operations, and help maintain a positive, customer-focused environment aligned with our People First culture.