Assistant Store Manager - Burlington Vllage

Caffé Nero; Burlington (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Fun work environment

Paid time off

Staff discount program

Free coffee and food on shift

Job summary

A popular coffee retailer in Burlington is looking for a Full-time Shift Leader. The ideal candidate will support the Store Manager in driving business success, offer excellent service, and build an effective team. Responsibilities include team development, operational management, and ensuring a top-rate customer experience. Candidates with prior leadership experience and strong organizational skills are encouraged to apply. Emphasis on a fun work environment and work-life balance.

Qualifications

• Prior Shift Leader or Assistant Manager experience required.
• Proficiency in scheduling, ordering, and inventory systems.
• Ability to lift up to 70 pounds and stand for most of the shift.
• Ability to achieve business and financial targets.
• Willingness to stand and lift up to 70 pounds.
• Proficiency with scheduling, ordering and inventory software.

Responsibilities

• Support the Store Manager in achieving business goals.
• Build and retain a great team through recruitment and development.
• Deliver exceptional customer service and manage store operations.
• Manage the business and daily operations.

Skills

Customer Service Excellence

Team Development

Motivational Leadership

Operational Management

Computer Software Proficiency

Scheduling software

Inventory management

Tools

Scheduling software

Inventory management software

Point of Sale systems

Job description

One of the most important things that makes Caffè Nero unique is its people. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design – you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.

About Us

Competitive salary!
Fun work environment!
Great operating hours that support a work life balance (no late nights)!
Paid time off and training!
Open opportunities to develop!
Three Holidays: Thanksgiving, Christmas, Your Birthday!
Rich benefits!
Free coffee and food on shift!
Staff discount program!

Role Summary: To support the Store Manager in the achievement of the four (4) most important things of Caffè Nero's business.

Responsibilities

• Build and retain a great team
• Offer friendly service and excellent speed of service and queue management
• Provide 1st class standards
• Manage the business

The critical role we play is by delivering a World Class Brand through:

• Being a Custodian of the Caffè Nero Culture
• Being a Brand Ambassador
• Being a Business Manager

What You Bring

• Prior Shift Leader or Assistant Manager experience
• Creating an exceptional Customer Service environment
• Recruitment and team development, creating an environment of community and collective success
• Achievement of planned business and financial targets
• Motivating and inspiring your team to perform at their best
• Demonstrated proficiency in various computer software systems; scheduling, ordering, inventory, etc.
• Run the store in the absence of the Store Manager
• Performs any additional store tasks, as needed
• Has fun!
• Ability to move or lift up to 70 pounds
• Standing on your feet for the majority of the shift
• Job Type: Full‑time

Details

Location: 85 Middlesex Turnpike, Burlington Mall Space 3000, Burlington, Massachusetts, MA 01803

Salary: Based on experience

Closes: December 31st, 2026