Assistant Store Leader – Team & Customer Experience

Lids; Youngstown (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement plan

Employee discounts

Paid Time Off

Bonus potential

Career development opportunities

Early Wage Access options

Inclusive, collaborative work enviro

Job summary

Lids is seeking an Assistant Store Manager to lead daily operations, deliver outstanding customer service, and drive sales at our Youngstown store. You will mentor teammates, uphold brand standards, and manage tasks to keep the shop running smoothly.

This role rewards strong communication and leadership, with a focus on a welcoming, fast-paced environment. You will report to the Store Manager and help create a fun, inclusive team that helps fans shop with confidence.

Qualifications

• Proven ability to lead and develop a retail team.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication.

Responsibilities

• Act as Manager on Duty handling scheduling, customer issues, and store operations.
• Develop and coach store associates through training programs and performance follow-ups.
• Ensure compliance with company policies and brand standards.
• Drive store sales through executing the selling strategy and KPI focus.

Skills

Team leadership

Customer service

Communication

Job description

Lids is seeking an Assistant Store Manager to lead daily operations, deliver outstanding customer service, and drive sales at our Youngstown store. You will mentor teammates, uphold brand standards, and manage tasks to keep the shop running smoothly.

This role rewards strong communication and leadership, with a focus on a welcoming, fast-paced environment. You will report to the Store Manager and help create a fun, inclusive team that helps fans shop with confidence.