Assistant Store Leader — Retail Ops & Customer Experience

Socotra, Inc.; Walnut Creek (CA); On-site; USD 67,184 - 90,896; Full time

Benefits offered by this job

Competitive pay with bonus structure

401(k) plan

Generous employee discount

Paid Time Off

Health, Dental, Vision, and Life ins.

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is seeking an Assistant Store Leader in Walnut Creek to partner with the Store Leader, ensuring efficient store operations, achieving business results, and delivering exceptional customer service in a fast-paced environment.

You will grow leadership skills while contributing to the store's success and the SKIMS brand. The role emphasizes operational routines, inventory integrity, coaching on brand standards, and a customer-obsessed service approach in a dynamic setting.

Qualifications

• 2–4 years of experience in a retail leadership or operations-focused role.
• Strong knowledge of inventory systems, shipment handling, and operational processes in a fast-paced retail environment.
• Deep understanding of customer service principles and the ability to provide exceptional service to all customers.
• Ability to deliver exceptional service and resolve issues in a timely manner.
• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence.
• Passion for the SKIMS brand and ability to embody our values and service approach in every interaction.
• Must be able to stand and remain physically active and move around all areas of the store for the full shift.
• Ability to bend, reach, and lift up to 40 pounds regularly.
• Full Time Availability: open availability; evenings, weekends, holidays, and overtime as needed.
• Does not want to be an influencer.

Responsibilities

• Support daily business operations with a focus on Operational Excellence and ensure processes, systems, and standards are executed efficiently.
• Oversee all Back of House operations including shipment, inventory accuracy, and back room organization.
• Manage replenishment, size integrity, and product availability; flag concerns and partner on real-time solutions.
• Own damage processing, returns, and inventory-related responsibilities with an excellence lens.
• Maintain store supplies, equipment, and technology; report service requests with urgency.
• Ensure training on policies, safety, and loss prevention; lead with calm, focused leadership in high-pressure moments.
• Deliver strong floor leadership during peak hours, modeling Customer Obsessed behaviors.
• Lead team training on fit, function, and product knowledge for excellent customer service.
• Train and coach on visual standards and product placement to stay on-brand and responsive to trends.
• Use store reporting tools/data to support inventory excellence and KPI goals.
• Communicate with Store Leader and HQ; share feedback on allocation, product flow, and customer data.
• Support floor sets, store actions, and operational priorities aligned with company initiatives.
• Be adaptable across zones, learning agility, and receptive to feedback.
• Inspire teammates with clear, respectful communication and a culture of trust.

Job description

SKIMS is seeking an Assistant Store Leader in Walnut Creek to partner with the Store Leader, ensuring efficient store operations, achieving business results, and delivering exceptional customer service in a fast-paced environment.

You will grow leadership skills while contributing to the store's success and the SKIMS brand. The role emphasizes operational routines, inventory integrity, coaching on brand standards, and a customer-obsessed service approach in a dynamic setting.