Assistant Store Coach: Lead, Train & Elevate Fan Experience

Rally House; BLOOMINGTON (MN); On-site; USD 40,000 - 57,000; Full time

Job summary

Rally House in Bloomington, MN is seeking an Assistant Coach who will act as the Assistant Store Manager, supporting store performance and developing the team. You’ll help maintain a guest-focused environment, coach staff, and ensure operational standards are met while adapting to changing priorities.

Responsibilities span talent attraction to onboarding, training plans, performance coaching, and daily execution of merchandising, service, and payroll considerations.

Qualifications

• Ability to adapt quickly, problem-solve, and lead through change.
• Effective communication, prioritization, and delegation skills.
• Enthusiastic attitude with a passion for sports and retail.
• Leadership and coaching skills with the ability to develop and motivate teams.
• Strong understanding of store operations and business execution.

Responsibilities

• People Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach's absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visuals and service behaviors.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.

Skills

Adaptability

Problem-solving

Effective communication

Prioritization

Delegation skills

Leadership and coaching

Store operations

Education

Associates or Bachelor's degree preferred

Job description

Rally House in Bloomington, MN is seeking an Assistant Coach who will act as the Assistant Store Manager, supporting store performance and developing the team. You’ll help maintain a guest-focused environment, coach staff, and ensure operational standards are met while adapting to changing priorities.

Responsibilities span talent attraction to onboarding, training plans, performance coaching, and daily execution of merchandising, service, and payroll considerations.