Assistant Store Coach — Lead Team & Guest Experience

Rally House; Chambersburg (Franklin County); On-site; USD 23,000 - 34,000; Full time

Job summary

Rally House in Chambersburg, PA seeks an Assistant Coach to act as the Assistant Store Manager, supporting store performance through consistent execution, training, and guest-focused service.

You will partner with the Head Coach, lead training, coach performance, and manage operations, merchandising, service, and events to drive daily and monthly results while adapting to weekends and holidays.

Qualifications

• 3+ years of experience in retail or related customer-facing roles.
• 1+ year in a supervisory or team lead role.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and local sports events.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Drives for Results

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associates or Bachelor’s degree preferred

Job description

Rally House in Chambersburg, PA seeks an Assistant Coach to act as the Assistant Store Manager, supporting store performance through consistent execution, training, and guest-focused service.

You will partner with the Head Coach, lead training, coach performance, and manage operations, merchandising, service, and events to drive daily and monthly results while adapting to weekends and holidays.