Assistant Store Coach & Team Leader

Rally House; Willow Grove (DE); On-site; USD 24,000 - 35,000; Full time

Job summary

Rally House is seeking an Assistant Coach to act as the Assistant Store Manager, supporting store performance and day-to-day operations. You will help develop the team, train staff, and maintain a guest-focused environment while adapting to changing priorities.

You will partner with the Head Coach, lead training, coach performance, and drive sales through excellent service. Availability includes daytime, nights, weekends and holidays, with a 40-hour work week.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.

Skills

Retail experience

Supervisory experience

Team leadership

Customer service

Communication

Education

Associates or Bachelor’s degree preferred

Job description

Rally House is seeking an Assistant Coach to act as the Assistant Store Manager, supporting store performance and day-to-day operations. You will help develop the team, train staff, and maintain a guest-focused environment while adapting to changing priorities.

You will partner with the Head Coach, lead training, coach performance, and drive sales through excellent service. Availability includes daytime, nights, weekends and holidays, with a 40-hour work week.