Store Coach & Team Development Lead

Rally House; Glen Mills (Delaware County); Sur place; USD 24 000 - 35 000; Plein temps

Résumé du poste

Rally House in Glen Mills, PA is seeking an Assistant Coach who acts as the Assistant Store Manager, helping run daily operations, uphold standards, and develop the team to deliver strong guest experiences.

You will partner with the Head Coach to recruit, train, coach, and recognize staff, while ensuring consistent store performance, safety, and processes. Availability to work 40 hours weekly, including weekends and holidays, is required.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor's degree preferred.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events.

Responsabilités

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach's absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Connaissances

Adaptability

Communication

Leadership

Problem-solving

Retail knowledge

Formation

Associate's or Bachelor's degree preferred

Description du poste

Rally House in Glen Mills, PA is seeking an Assistant Coach who acts as the Assistant Store Manager, helping run daily operations, uphold standards, and develop the team to deliver strong guest experiences.

You will partner with the Head Coach to recruit, train, coach, and recognize staff, while ensuring consistent store performance, safety, and processes. Availability to work 40 hours weekly, including weekends and holidays, is required.