Assistant Spa Manager: Lead Operations & Guest Experience

Hand & Stone Massage and Facial Spa; Cedar Hill (AL); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Job summary

Hand & Stone Massage and Facial Spa in the United States is seeking an Assistant Spa Manager to support daily operations, guest experience, and a collaborative team environment. The role emphasizes leadership, scheduling, and maintaining a welcoming spa atmosphere.

The ideal candidate has spa or wellness industry experience, strong organizational and communication skills, and comfort with payroll, hiring, and budgeting.

Qualifications

• Proven experience in management or supervisory roles within spa or wellness industries.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication; bilingual/multilingual a plus.
• Familiarity with retail math, pricing strategies, and sales management.
• Experience in training, employee orientation, and performance evaluation.
• Knowledge of inventory management and bookkeeping principles.
• Proficient in cash handling procedures and POS systems.
• Demonstrates leadership with team management and motivation.

Responsibilities

• Manage day-to-day spa operations ensuring a seamless customer experience.
• Supervise and train staff, foster a positive work environment and professional development.
• Oversee scheduling, payroll, and new hire orientation.
• Handle recruiting and interviewing to build a strong team.
• Maintain inventory control and manage purchasing for supplies.
• Implement marketing strategies to promote spa services and increase sales.
• Utilize POS systems for transactions, cash handling, and bookkeeping tasks.
• Ensure compliance with health and safety regulations while maintaining cleanliness.
• Develop budgets and monitor financial performance to achieve profitability.
• Provide excellent customer service and promptly address client concerns.

Skills

Management experience

Leadership

Communication

Team training

Cash handling

POS proficiency

Tools

POS systems

Job description

Hand & Stone Massage and Facial Spa in the United States is seeking an Assistant Spa Manager to support daily operations, guest experience, and a collaborative team environment. The role emphasizes leadership, scheduling, and maintaining a welcoming spa atmosphere.

The ideal candidate has spa or wellness industry experience, strong organizational and communication skills, and comfort with payroll, hiring, and budgeting.