Spa Manager: Lead Guest Experience & Team Growth

Hand & Stone Massage and Facial Spa; Commack (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

Bonus program

Health insurance

Flexible scheduling

Employee discounts

Leadership development

Job summary

Hand & Stone Massage and Facial Spa in Commack, New York is seeking a dynamic and energetic Spa Manager to lead our wellness and relaxation spa with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and manage a talented team dedicated to health, beauty, and relaxation services.

The ideal candidate is passionate about hospitality, possesses strong managerial skills and thrives in a fast-paced, service-oriented setting.

Qualifications

• Experience leading day-to-day spa operations and guest experiences.
• Ability to recruit, coach, and develop a high-performing team.
• Strong scheduling, budgeting, payroll, and inventory oversight.
• Proven track record driving memberships, gift cards, and retail sales.

Responsibilities

• Lead all day-to-day spa operations and ensure exceptional guest experiences.
• Recruit, coach, mentor, and develop service providers and sales associates.
• Inspire and hold the team accountable to performance goals.
• Create staff schedules and manage shift coverage.
• Drive membership growth, retention, and retail performance.
• Monitor KPIs, analyze results, and develop action plans.
• Manage payroll, budgeting, expenses, and cash handling.
• Ensure safety standards and brand policies are followed.
• Oversee inventory, vendor relations, and equipment maintenance.
• Promote health and wellness benefits of services to guests and team.
• Prepare reports on performance, guest satisfaction, and staffing.

Skills

Leadership

Team management

Guest service

Scheduling

Budgeting

Payroll

KPIs

Vendor management

Sales (membership/retail)

Staff development

Tools

POS systems

Job description

Hand & Stone Massage and Facial Spa in Commack, New York is seeking a dynamic and energetic Spa Manager to lead our wellness and relaxation spa with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and manage a talented team dedicated to health, beauty, and relaxation services.

The ideal candidate is passionate about hospitality, possesses strong managerial skills and thrives in a fast-paced, service-oriented setting.