Spa Operations Leader — Guest Experience & Team Growth

Hand & Stone Franchise Corp; Commack (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Employee discounts

Flexible schedule

Competitive salary

Job summary

Hand & Stone Massage and Facial Spa in Commack, NY is seeking a dynamic SPA MANAGER to lead operations, guest experiences, and a talented team dedicated to health, beauty, and relaxation services. The ideal candidate will drive hospitality excellence and foster a culture of support and accountability.

The role focuses on supervising daily spa activities, motivating staff, and delivering exceptional guest service in a fast-paced wellness environment.

Qualifications

• Experience leading spa operations and managing staff.
• Strong managerial skills in hospitality.
• Passion for wellness and customer satisfaction.

Responsibilities

• Lead day-to-day spa operations and guest experiences.
• Recruit, coach, and develop a high-performing team of service providers and sales associates.
• Create staff schedules and manage shift coverage to maximize productivity and guest satisfaction.
• Foster a positive, energetic, and team-oriented culture where employees feel supported and challenged to grow.
• Deliver outstanding guest service by resolving concerns quickly and turning challenges into positive experiences.
• Drive membership growth, retention, gift card sales, and retail performance through coaching and leadership.
• Monitor KPIs, analyze business results, and develop action plans to achieve financial goals.

Skills

Leadership

Guest service

Team development

Operations management

Budgeting

Job description

Hand & Stone Massage and Facial Spa in Commack, NY is seeking a dynamic SPA MANAGER to lead operations, guest experiences, and a talented team dedicated to health, beauty, and relaxation services. The ideal candidate will drive hospitality excellence and foster a culture of support and accountability.

The role focuses on supervising daily spa activities, motivating staff, and delivering exceptional guest service in a fast-paced wellness environment.