Assistant Spa Manager

handandstonecareers; Garner (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

401(k)

Employee discounts

Job summary

Hand & Stone is seeking an Assistant Manager for a busy spa location in Garner, NC. You will lead daily operations, drive spa sales, coach team members, and ensure exceptional customer experiences while maintaining a calm, upscale environment.

The ideal candidate has strong leadership, excellent communication, and a proven ability to work independently in a fast-paced setting. Spa experience is not required but a strong work ethic is essential.

Qualifications

• Excellent customer service skills with strength in sales and work ethic.
• Ability to coach, mentor and hire future spa professionals.
• Spa experience is not necessary nor recommended to apply for this role.

Responsibilities

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Assist in developing talented spa professionals
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
• Excellent verbal and communication skills
• Fast learner and tech savvy
• Comfortable in a fast paced work environment. We are a small location but high volume
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Motivates and empowers the team to achieve high standards.

Skills

Customer service

Sales

Leadership

Coaching

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• 401(k)
• Employee discounts

Our ideal candidate is seeking growth and has the capability to take direction, lead others and work independently. This role requires impeccable customer service skills with strength in sales and work ethic. They will need to coach, mentor and hire our future spa professionals. Spa experience is not necessary nor recommended to apply for this role.

Job Description:

Assistant Manager looking to grow with the brand impeccable customer service and sales experience

Responsibilities:

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Assist in developing talented spa professionals
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
• Excellent verbal and communication skills
• Fast learner and tech savvy
• Comfortable in a fast paced work environment. We are a small location but high volume
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Motivates and empowers the team to achieve high standards.

Incentives:

• Bonus based on performance
• Discounts with Verizon Wireless and KinderCare
• Health insurance
• Growth opportunities available
• Discounted services and gift cards