Assistant Manager

Hand & Stone Massage and Facial Spa; Stony Brook (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Employee discounts

Free food & snacks

Training & development

Job summary

Hand and Stone Massage and Facial Spa is seeking a sales-focused Assistant Spa Manager to drive spa operations and growth. The role emphasizes client interactions, sales leadership, and staff development to deliver exceptional service and membership uptake.

Ideal candidates will coach the team, educate clients on services and upgrades, and manage front-desk tasks, payroll, scheduling, inventory, and reporting. Flexibility with evenings and weekends is preferred.

Qualifications

• Experience leading front desk operations and coaching sales staff.
• Ability to educate clients on services, upgrades, products, and memberships.
• Experience with payroll, scheduling, inventory, and sales reporting.
• Willingness to work evenings and weekends.

Responsibilities

• Lead front desk operations and customer interactions.
• Coach and motivate sales associates to meet targets.
• Drive client conversions and promote memberships and services.
• Oversee payroll, scheduling, inventory, and sales reporting.

Skills

Leadership

Sales skills

Customer service

Training

Inventory management

Scheduling

Reporting

Job description

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Free food & snacks
• Training & development

Hand and Stone Massage and Facial Spa is currently seeking a sales focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and expanding their sales experience.

Ideal candidates for this role demonstrate the following attributes:

• Growth-Focused Leadership Path- This is a growth-oriented leadership position designed for individuals who are motivated to learn, develop, and advance within the spa industry. Team members will begin as a Spa Associate, progress into a Senior Spa Associate, and ultimately grow into the Assistant Spa Manager role. Each step is intentional and skill-based, allowing you to build a strong foundation in operations, sales, leadership, and client experience before advancing. Because this role involves a high level of responsibility and leadership, the step-by-step growth structure ensures you are fully prepared and supported at every stage of development.
• Growth Focused Leadership – the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture.
• Member Conversion and Customer Service – As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness – You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking Expertise – Have experience handling or assisting with administrative tasks – including (but not limited to) payroll, scheduling, inventory management, and sales reporting.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results and accommodate the needs of the business. You are available a variety of business hours including evenings and weekends.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.