Assistant Spa Manager

Hand & Stone Franchise Corp; Garner (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

401(k)

Employee discounts

Job summary

Hand & Stone Franchise Corp in Garner is seeking an Assistant Manager to lead a high-volume spa with a focus on exceptional customer service and sales. You will manage daily operations, coach staff, drive membership sales, and promote spa products and services.

The role requires strong leadership, the ability to work independently, and a flexible schedule. Spa experience is not required, and growth opportunities are available at our single-location spa.

Qualifications

• Impeccable customer service skills with strength in sales and work ethic.
• Ability to coach, mentor and hire spa professionals.
• Spa experience is not required or recommended to apply for this role.

Responsibilities

• Provide an excellent customer experience to clients, handling phone calls, setting appointments, greeting clients and sales.
• Oversee and manage daily operations of the spa.
• Manage and drive spa sales performance.
• Assist in developing talented spa professionals.
• Membership education and driving sales goals and incentives.
• Promote products and services passionately.
• Flexible schedule with shifts 8-4 and 2-10.
• Maintain cleanliness and soothing ambiance; ensure customer satisfaction.

Skills

Customer service

Sales

Leadership

Mentoring

Tech savvy

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• 401(k)
• Employee discounts

Our ideal candidate is seeking growth and has the capability to take direction, lead others and work independently. This role requires impeccable customer service skills with strength in sales and work ethic. They will need to coach, mentor and hire our future spa professionals. Spa experience is not necessary nor recommended to apply for this role.

Job Description:

Assistant Manager looking to grow with the brand impeccable customer service and sales experience

Responsibilities:

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Assist in developing talented spa professionals
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
• Excellent verbal and communication skills
• Fast learner and tech savvy
• Comfortable in a fast paced work environment. We are a small location but high volume
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Motivates and empowers the team to achieve high standards.

Incentives:

• Bonus based on performance
• Discounts with Verizon Wireless and KinderCare
• Health insurance
• Growth opportunities available
• Discounted services and gift cards