Assistant Spa Manager

Hand & Stone Massage and Facial Spa; Garner (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Growth opportunities available

401(k)

Employee discounts

Bonus based on performance

Discounts with Verizon Wireless and-KI

Job summary

Hand & Stone Massage and Facial Spa is seeking an Assistant Manager to grow with the brand, delivering impeccable customer service and driving sales. You will lead daily spa operations, coach staff, and oversee membership education and promotions in a fast-paced, high-volume environment.

The role requires guiding a team, planning schedules (8-4, 2-10), and ensuring a spotless, relaxing spa atmosphere while delivering outstanding client experiences.

Qualifications

• Ideal candidate seeks growth and can lead others and work independently.
• Impeccable customer service skills with strength in sales.
• Willing to coach, mentor and hire spa professionals.
• Spa experience is not necessary nor recommended to apply.

Responsibilities

• Provide an excellent customer experience to all clients through phone calls, appointments, greetings, and membership sales and management.
• Oversee and manage daily operations of the Spa.
• Manage and drive spa sales performance.
• Assist in developing talented spa professionals.
• Membership education and sales – including sales goals and incentives.
• Promote products and services with passion.
• Maintain a flexible schedule (shifts 8-4 and 2-10).
• Excellent verbal and communication skills.
• Fast learner and tech savvy.
• Create marketing strategies to maximize revenue and profits.
• Perform data analysis to drive business decisions and success.
• Use sound judgment, work independently with minimal supervision.
• Plan and direct to meet daily operation needs.
• Maintain cleanliness and soothing ambiance of the premises.
• Ensure high customer satisfaction and address complaints.
• Ensure compliance with Hand & Stone policies and laws.
• Motivate and empower the team to high standards.

Skills

Customer service excellence

Sales leadership

People coaching and mentoring

Operations management

Communication skills

Education

High school diploma or equivalent

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• 401(k)
• Employee discounts

Our ideal candidate is seeking growth and has the capability to take direction, lead others and work independently. This role requires impeccable customer service skills with strength in sales and work ethic. They will need to coach, mentor and hire our future spa professionals. Spa experience is not necessary nor recommended to apply for this role.

Job Description

Assistant Manager looking to grow with the brand impeccable customer service and sales experience

Responsibilities

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Assist in developing talented spa professionals
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
• Excellent verbal and communication skills
• Fast learner and tech savvy
• Comfortable in a fast paced work environment. We are a small location but high volume
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Motivates and empowers the team to achieve high standards.

Incentives

• Bonus based on performance
• Discounts with Verizon Wireless and KinderCare
• Health insurance
• Growth opportunities available
• Discounted services and gift cards

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.