Team Leader II: Lead & Grow with 401k Match

Express Wash Concepts; Grove City (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Unlimited Wash Club

Paid vacation

Educational reimbursement

Uniforms

Job summary

Express Wash Concepts is seeking a Team Leader at our Grove City, Ohio site to supervise daily operations and drive exceptional customer service and sales growth. You will lead a frontline team, greet customers, and promote the Unlimited Wash Club.

This role emphasizes leadership development, safety, and maintaining high-quality service, with opportunities to advance within a fast-growing company.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Professional appearance and willingness to take direction.
• Follow safety guidelines and wear safety equipment.
• Leadership mindset and accountability.

Responsibilities

• Drive exceptional customer service, sales growth, and maintain quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Team leadership

Customer service

Sales

Communication

Flexibility

Education

High school diploma or equivalent

Tools

Retail equipment

Job description

Express Wash Concepts is seeking a Team Leader at our Grove City, Ohio site to supervise daily operations and drive exceptional customer service and sales growth. You will lead a frontline team, greet customers, and promote the Unlimited Wash Club.

This role emphasizes leadership development, safety, and maintaining high-quality service, with opportunities to advance within a fast-growing company.