Assistant Site Manager — Car Wash Operations Lead

Express Wash Concepts LLC; Miamisburg (OH); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Vision Insurance

Dental Insurance

Company-Paid Life Insurance

Disability Insurance

Hospital Indemnity

Employee Assistance Program

401(k) with company match

Unlimited Wash Club membership

Uniforms provided

Paid vacation

Educational reimbursement

Résumé du poste

Express Wash Concepts LLC in Miamisburg, OH is seeking an Assistant Site Manager to support the site manager, ensure day-to-day operations, and drive customer satisfaction. You will lead by example, upsell monthly unlimited wash packages, and help grow the team and store performance.

The role requires leadership experience, strong communication, and a customer-service mindset. This on-site position offers growth opportunities within our fast-growing car wash organization.

Qualifications

• High school diploma or equivalent required; associates or bachelor’s degree preferred.
• Minimum 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to engage with customers.
• Ability to close/open the site at least two nights per week and on some weekends.
• Ability to coach, mentor, and train staff.
• Present professional image according to guidelines.

Responsabilités

• Assist the site manager to ensure the store operates smoothly and meets customer service needs.
• Lead sales efforts by presenting monthly unlimited car wash packages and upselling products.
• Recruit, develop, and motivate teams to fulfill the company’s mission.
• Manage labor scheduling and control costs.
• Oversee P&L through monitoring chemicals, utilities, and other expenditures.
• Maintain quality with regular quality control checks.
• Follow cash-handling procedures including reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to safety protocols and SOPs.
• Address customer escalations calmly and effectively.
• Learn wash process and equipment to expand knowledge base.
• Pursue growth through training opportunities.

Connaissances

Leadership experience

Customer service

De-escalation

Verbal communication

Coaching / training

Scheduling / labor management

Formation

High school diploma or equivalent

Associate or bachelor’s degree preferred

Outils

POS systems

Microsoft Office

Description du poste

Express Wash Concepts LLC in Miamisburg, OH is seeking an Assistant Site Manager to support the site manager, ensure day-to-day operations, and drive customer satisfaction. You will lead by example, upsell monthly unlimited wash packages, and help grow the team and store performance.

The role requires leadership experience, strong communication, and a customer-service mindset. This on-site position offers growth opportunities within our fast-growing car wash organization.