Assistant Site Manager — Lead Ops, Grow Sales & Teams

Express Wash Concepts LLC; Irwin (Westmoreland County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health care benefits

401k with company match

Training and development

Unlimited Wash Club membership

Uniforms provided

Paid vacation

Job summary

Express Wash Concepts LLC is hiring an Assistant Site Manager at our Irwin location to support the site manager in running daily operations and driving sales. You will engage customers, upsell monthly unlimited car wash packages, and ensure quality control across shifts.

The role requires leadership experience, strong customer service skills, and the ability to work weekends. We offer growth opportunities, benefits, and a supportive team culture within a fast-growing express car wash family.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation.
• Basic IT proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication to engage with customers.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor and train staff.
• Present professional image according to appearance guidelines.

Responsibilities

• Assist the site manager to ensure the store operates smoothly and meets customer service needs.
• Lead sales efforts by presenting monthly unlimited car wash packages and upselling products.
• Maintain high-quality day-to-day on-site operations and supervise staff.
• Recruit, develop, and motivate teams to deliver the company's mission.
• Manage labor, scheduling, and basic P&L by monitoring chemicals and utilities.
• Ensure cash handling procedures, deposits, and daily reconciliations are followed.
• Monitor inventory and raise purchase orders as needed.
• Adhere to safety protocols and standard operating procedures.
• Address customer escalations calmly and effectively.

Skills

Leadership

Customer service

Verbal communication

Coaching

Education

High school diploma

Higher degree preferred

Tools

POS systems

Microsoft Office

Job description

Express Wash Concepts LLC is hiring an Assistant Site Manager at our Irwin location to support the site manager in running daily operations and driving sales. You will engage customers, upsell monthly unlimited car wash packages, and ensure quality control across shifts.

The role requires leadership experience, strong customer service skills, and the ability to work weekends. We offer growth opportunities, benefits, and a supportive team culture within a fast-growing express car wash family.