Assistant Shop Manager — Fast-Paced Auto Leadership

Driven Brands, Inc.; McAlester, Northern (OK, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) with company match

Paid time off

Paid training

Career growth opportunities

Job summary

Take 5 Oil Change is seeking an Assistant Shop Manager to lead daily shop operations, coach a fast-moving team, and ensure a safe, efficient customer experience. Training is provided to develop technical skills and service standards; automotive experience is valued but not required.

The role emphasizes strong people leadership, clear communication, and adherence to policies, with opportunities for career growth and a competitive benefits package for full-time staff.

Qualifications

• Minimum 6 months’ customer service experience in a fast-paced service environment.
• Minimum 6 months’ experience leading, coaching, or mentoring others in a fast-paced environment.
• A commitment to following and maintaining facility and safety control policies and practices.
• Strong communication skills and comfort providing direction, coaching, and feedback to team members.
• Initiative, accountability, and follow-through on responsibilities.
• The ability to remain calm, organized, and solutions-focused during busy periods.
• The ability to meet applicable age and certification requirements, including Inspector Certification when required.
• Reliable transportation to and from your work location.

Responsibilities

• Complete our Certified Technician training.
• Serve as Manager on Duty when needed by coordinating workflow and helping the team deliver safe, efficient, high-quality service.
• Model fast, friendly customer service, respond to customer needs, and resolve concerns professionally.
• Ensure services are completed accurately and consistently while reinforcing company procedures, safety requirements, and service standards.
• Support shop performance by identifying opportunities for improvement and taking on additional leadership responsibilities when the Shop Manager is unavailable.
• Train new team members, provide real-time coaching and feedback, reinforce expectations, and recognize strong performance.
• Perform all Certified Technician and Lead Technician responsibilities.
• Complete opening and closing procedures.
• Assist with daily inventory counts and adjustments.
• Support shop communication, reporting, and operational follow-up.

Skills

Customer service

Leadership

Communication

Safety policies

Problem solving

Reliable transportation

Job description

Take 5 Oil Change is seeking an Assistant Shop Manager to lead daily shop operations, coach a fast-moving team, and ensure a safe, efficient customer experience. Training is provided to develop technical skills and service standards; automotive experience is valued but not required.

The role emphasizes strong people leadership, clear communication, and adherence to policies, with opportunities for career growth and a competitive benefits package for full-time staff.