Assistant Shift Manager Poker

Monarch Black Hawk, Inc.; United States; On-site; USD 55,250 - 74,750; Full time

Benefits offered by this job

Free hot meal per shift

Non-smoking environment

Subsidized transportation

Flexible schedules

Career advancement

Team-oriented environment

Job summary

Monarch Casino Resort Spa seeks a Poker Assistant Shift Manager to lead day shifts, safeguard assets, and ensure exceptional guest service at all times. The role entails supervising staff, monitoring operations, and coordinating with hosts, cashiers, and compliance teams.

Salary is $65,000 annually with benefits and opportunities for advancement. The position requires strong communication skills, proficiency in Microsoft Office, and the ability to maintain accurate records in a fast-paced

Qualifications

• Must possess excellent guest service and communication skills.
• Ability to speak and write English.
• Proficient in Microsoft Office.

Responsibilities

• Protect company assets. Maintain an accurate bank and ensure all assets are guarded and protected at all times.
• Manage, direct, and supervise all personnel on a shift-to-shift basis.
• Evaluate business levels and maintain appropriate staffing while maximizing labor and minimizing payroll expense.
• Fulfillment of all guest service needs including host, cashier, verification, and payment of jackpots, bonus hands.
• Maintain accurate records for all daily promotion.
• Generate player cards, comp slips, and ensure accurate player tracking.
• Taking and placing food orders with the necessary follow‑up to ensure that the order arrives timely and is accurate.
• Monitor service standards of food and beverage personnel to ensure the established guest service standard are met by those departments.
• Maintain payroll records, protect and control all department keys and assets.
• Other related duties including but not limited to complying with and understanding the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures.
• Colorado Liquor and Beer Codes, Federal requirements for Anti‑Money Laundering, Company policies and IRS reporting.

Skills

Guest service

Communication

English language

Tools

Microsoft Office

Job description

Job Title: Poker Assistant Shift Manager

Salary: $65,000

Employment Status: Full Time

Shift: Days

Advantages

• Free Hot Meal per shift
• Non-smoking environment
• Subsidized transportation
• Flexible Schedules
• Career Advancement
• Beautiful, modern, fast paced work environment that you can take pride in
• Our team knows that we succeed together
• Strong emphasis on service standards
• Work where other people come to play, enjoy Colorado everyday

Responsibilities

• Protect company assets. Maintain an accurate bank and ensure all assets are guarded and protected at all times.
• Manage, direct, and supervise all personnel on a shift-to-shift basis.
• Evaluate business levels and maintain appropriate staffing while maximizing labor and minimizing payroll expense.
• Fulfillment of all guest service needs including host, cashier, verification, and payment of jackpots, bonus hands.
• Maintain accurate records for all daily promotion.
• Generate player cards, comp slips, and ensure accurate player tracking.
• Taking and placing food orders with the necessary follow‑up to ensure that the order arrives timely and is accurate.
• Monitor service standards of food and beverage personnel to ensure the established guest service standard are met by those departments.
• Maintain payroll records, protect and control all department keys and assets.
• Other related duties including but not limited to complying with and understanding the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures.
• Colorado Liquor and Beer Codes, Federal requirements for Anti‑Money Laundering, Company policies and IRS reporting.

Qualifications

• Must be at least 18 years of age and able to obtain and maintain a Colorado Support Gaming License.
• 1 year of previous dealing experience preferred.
• Previous supervisor experience a plus.
• Skilled in establishing and maintaining effective working relationships with staff and other departments.
• Must possess excellent guest service and communication skills with the ability to deal with guests.
• Proficient in Microsoft Office.
• Ability to speak and write English.
• Ability to communicate information through spoken words and sentences that others will understand.
• Ability to read and understand information and instructions presented in writing.
• Strong general mathematical skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to stand for duration of shift.
• Must be able to bend, stoop and continuously use hands.
• Successfully pass a pre‑employment criminal background check and drug screen.

Benefits

• PTO on your first‑year anniversary of employment
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
• Free Hot Meal per shift and Unlimited Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts
• Save your gas and mileage on your car!

Equal Opportunity Employer

Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job‑related factors.