Table Games Assistant Shift Manager

Monarch Casino Resort Spa - Black Hawk; Black Hawk (CO); On-site; USD 85,500 - 104,500; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Health Insurance Package

Free Covered Parking

Career Development

Uniforms Provided

Hotel/ Spa Discounts

Shuttle Transportation Subsidy

Job summary

Monarch Casino Resort Spa - Black Hawk is seeking a passionate Table Games Supervisor to join our team in Black Hawk. You will thrive in a fast-paced environment, supervising staff and guiding daily operations on a designated shift within Table Games to ensure exceptional guest service.

Responsibilities include overseeing strategies for service, layout, and profitability, while coordinating staffing and maintaining department records.

Qualifications

• Must be 18 years or older and able to obtain a Colorado Support Gaming License.
• Minimum 5 years of dealing experience preferred.
• Excellent guest service and communication skills.

Responsibilities

• Work with Table Games Shift Managers to oversee customer service, comping, and revenue goals.
• Assess staffing needs and adjust to match business demands.
• Support departmental goals and monitor performance against profitability.
• Resolve team member issues and motivate staff to provide quality service.
• Maintain presence on the casino floor and manage paperwork for the department.
• Coordinate with other departments to ensure service and safety standards.

Skills

Table games experience

Guest service

English communication

Background check clearance

Tools

Microsoft Office

Job description

Pay Range: $95,000 +

Status: Full Time

Shift: Varies

Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa. The Monarch Casino Resort Spa is looking for a passionate Table Games Supervisor to join our team! You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members.

Table Games Assistant Shift Manager is responsible for helping and performing numerous daily tasks and routines that ensure quality service is provided to all guests as well as supervising staff and the overall daily management of a designated shift in the Table Games department. During each shift, the Table Games Assistant Shift Manager will visit each table games operational area and converse with guests and team members to promote and facilitate the highest guest service attainable. Must be able to identify and correct daily operational deficiencies to achieve this service.

Responsibilities

• Works closely with the Table Games Shift Managers to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.


• Constantly review staffing needs and recommend increase/decrease in staffing levels to coincide with business demands.


• Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives of the Table Games Department.


• Assist in resolving team member issues, responsible for motivating team members to ensure they are providing quality service.


• Assist supervisors to ensure that the table games operations are being managed in accordance with company standards.


• Maintain an active presence on the casino floor at all times.


• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.


• Works hand in hand with other Operational departments to ensure highest standards of service and safety of guests and team members.


• Shares responsibility for the overall integrity of daily operations on assigned shift.


• Other related duties including but not limited to complying with and understanding the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures. Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company policies and IRS reporting.

Qualifications

• Must be at least 18 years of age and able to obtain and maintain a Colorado Support Gaming License.


• 5 years of previous dealing experience preferred.


• Skilled in establishing and maintaining effective working relationships with staff and other departments.


• Must possess excellent guest service and communication skills with the ability to deal with guests.


• Proficient in Microsoft Office.


• Ability to speak and write English.


• Ability to communicate information through spoken words and sentences that others will understand.


• Ability to read and understand information and instructions presented in writing.


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


• Must have the ability to stand for duration of shift.


• Must be able to bend, stoop and continuously use hands.


• Successfully pass a pre-employment criminal background check and drug screen.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off!


• 6 Observed Holidays and Holiday Pay


• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks


• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week


• Free Covered Parking


• Career Development and Advancement Programs: Education/Tuition/Certification Reimbursement


• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions


• Team Member Hotel, Retail and Spa Discounts

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch's intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.