Assistant Service Supervisor (Pearl City)

First Hawaiian Bank; Pearl City (HI); On-site; USD 43,000 - 60,000; Full time

Job summary

First Hawaiian Bank is seeking an Assistant Service Supervisor for its Pearl City Branch to assist the Service Supervisor and Manager in directing branch operations, staff, and service standards. The role also involves overseeing workflow, recruitment, and training, while providing leadership to the branch team and helping achieve sales and service goals.

The position requires strong organizational and communication skills, a focus on customer service, and the ability to work in a dynamic retail

Qualifications

• High School diploma/GED or equivalent experience is required.
• 2 years of experience in branch operations.
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate).
• 1-year external supervisory experience, are required
• Bachelor’s degree in business-related field is preferred.
• Able to plan, organize and budget.
• Effective written and verbal communication.
• Able to manage confidential matters judiciously.
• Attention to detail with excellent follow-through.
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business.
• Excellent time management skills.
• Possesses sales skills to enhance business development objectives.
• Able to manage customer inquiries and resolve issues.

Responsibilities

• Oversee branch operations, manage staff, and maintain customer service standards.
• Oversee workflow, recruitment, and training; provide leadership and support to the branch team.
• Help management achieve sales performance and service goals.

Skills

Effective written and verbal коммуника

Attention to detail

Time management

Sales skills

Customer service

Leadership experience

Budgeting

Education

High School diploma/GED or equivalent experience

Bachelor’s degree in business-related field

Tools

Microsoft 365 suite

Job description

Job Description

First Hawaiian Bank is currently seeking an Assistant Service Supervisor to join our Pearl City Branch. The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.

Job Description

First Hawaiian Bank is currently seeking an Assistant Service Supervisor to join our Pearl City Branch. The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.

Compensation

The annual salary range for this role is $43,493 - 60,320/yr; commensurate with experience.

Work Schedule

Monday - Friday 8:00AM - 4:30PM (hours may vary); plus rotational Saturdays from 8:30am-1pm

Responsibilities

The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.

Qualifications

The ideal candidate will have:

• High School diploma/GED or equivalent experience is required
• 2 years of experience in branch operations; and
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or
• 1-year external supervisory experience, are required
• Bachelor’s degree in business-related field is preferred
• Able to plan, organize and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Possesses attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
• Excellent time management skills
• Possesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issues
• Proficient in Microsoft 365 suite of applications