Assistant Service Supervisor (Main Branch)

First Hawaiian Bank; Honolulu (HI); On-site; USD 43,493 - 60,320; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Child care support

Tuition assistance

Disability insurance

Job summary

A community-focused bank in Honolulu is seeking an Assistant Service Supervisor to help manage operations and provide excellent customer service. The ideal candidate will have supervisory experience and strong communication skills. This full-time role offers competitive pay and benefits that value family and diversity. Join a culture that emphasizes caring and collaboration.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor's Degree in Business or equivalent work experience is preferred.
• 2 years' experience in bank operations required.
• 1 year of supervisory experience required.
• Must be proficient in Microsoft Windows applications.

Responsibilities

• Assist with operations by supervising bank employees.
• Handle and resolve customer issues or complex inquiries.
• Maintain branch workflow and assign coverage as needed.

Skills

Customer service

Supervisory skills

Attention to detail

Communication skills

Microsoft Windows proficiency

Education

High School Diploma or equivalent

Bachelor's Degree in Business or equivalent work experience

Job description

Assistant Service Supervisor (Main Branch)

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Assistant Service Supervisor (Main Branch)

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Join to apply for the Assistant Service Supervisor (Main Branch) role at First Hawaiian Bank

This range is provided by First Hawaiian Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$43,493.00/yr - $60,320.00/yr

Direct message the job poster from First Hawaiian Bank

Seeking top talent with a passion to support our local community to join the First Hawaiian Bank Ohana. It all starts with Yes! Let’s chat!

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the ‘Best Places to Work in Hawaii’ for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is currently seeking an Assistant Service Supervisor III to join our team at the Main branch in Downtown Honolulu. In this role, the Assistant Service Supervisor will assist with operations by supervising the employees in all phases of the bank operations. They will assist with handling and resolving any customer issues or complex inquiries and will assist with maintaining the branch workflow and assigning coverage as needed. The Assistant Service Supervisor will partner with the branch leadership team to ensure that all bank policies and procedures are followed.

Compensation

The annual salary range for this role is $43,493-60,320/yr; commensurate with experience; plus sales incentives.

Work Schedule

Monday - Friday 7:30AM - 4:30PM; Rotating Saturday - 8:30AM - 1:30PM (hours may vary)

Required Qualifications

• High School Diploma or equivalent is required
• Bachelor's Degree in Business or equivalent work experience is preferred
• 2 years' experience in bank operations required
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate) required
• Ability to use 10-key adding machine and type 40 wpm
• Must be pleasant and tactful when interacting with customers
• Good oral and interpersonal communication skills
• Attention to detail and ability to use judgement and discretion regarding customer transactions and confidential information
• Must be proficient in Microsoft Windows applications

We proudly offer a comprehensive benefits program for all employees. For more information, Click Here

We Value Diversity

At First Hawaiian Bank, we are confident that our success is a product of our team’s diverse backgrounds, skills, and interests. We are an EEO Employer and welcome applications from all eligible candidates. For our full EEO statement, please visit www.fhb.com/careers. Mahalo for choosing First Hawaiian Bank!

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members

If this position sounds like an ideal match, we invite you to apply so we can learn more about you.

At First Hawaiian Bank, it all starts with YES!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Business Development

• Industries

  Banking

Referrals increase your chances of interviewing at First Hawaiian Bank by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Child care support

Tuition assistance

Disability insurance

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