Assistant Service Supervisor (Kapiolani Branch)

First Hawaiian Bank; Honolulu (HI); On-site; USD 43,493 - 60,320; Full time

Job summary

A prominent bank in Honolulu is seeking an Assistant Service Supervisor to oversee branch operations alongside the Service Supervisor. Candidates should have a high school diploma and experience in branch operations, inclusive of supervisory experience. Responsibilities will include managing staff, ensuring customer service standards, and supporting training and workflow. The role requires effective communication skills and the ability to meet business objectives under pressure.

Qualifications

• High school diploma or equivalent required.
• 2 years of experience in branch operations.
• 1 year of supervisory experience required.

Responsibilities

• Assist with overseeing branch operations and managing staff.
• Ensure customer service standards are met.
• Aid in training and recruitment processes.

Skills

Sales skills

Effective written and verbal communication

Attention to detail

Time management skills

Ability to work under pressure

Education

High School diploma/GED

Bachelor’s degree in business-related field

Tools

Microsoft 365

Job description

Job Description

First Hawaiian Bank is currently seeking an Assistant Service Supervisor to join our Kapiolani Branch.

Compensation

The annual salary range for this role is $43,493 - 60,320/yr; commensurate with experience.

Work Schedule

Monday - Friday 8:00AM - 4:30PM (hours may vary)

Responsibilities

The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.

Qualifications

The ideal candidate will have:

• High School diploma/GED or equivalent experience is required
• 2 years of experience in branch operations; and
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or
• 1-year external supervisory experience, are required
• Bachelor’s degree in business-related field is preferred
• Able to plan, organize and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Possesses attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
• Excellent time management skills
• Possesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issues
• Proficient in Microsoft 365 suite of applications