Assistant Service Supervisor (Kailua Branch)

First Hawaiian Inc.; Kailua (HI); On-site; USD 43,000 - 60,000; Full time

Job summary

First Hawaiian Bank is seeking an Assistant Service Supervisor for our Kailua Branch to support operations, staff, and service excellence. The role emphasizes leadership, recruitment, and training to help meet sales and service objectives.

The position requires a high school diploma or GED, with 2 years in branch operations and 1 year of supervisory experience, plus strong communication and time-management skills. Based in Kailua, this full-time role offers a stable schedule.

Qualifications

• High school diploma or GED required.
• 2 years of experience in branch operations; 1 year supervisory experience (e.g. Head Teller or Service Manager Associate); or 1 year external supervisory experience required.
• Bachelor's degree in business-related field is preferred.

Responsibilities

• Oversee branch operations, assist Service Supervisor/Service Manager, and ensure customer service standards.
• Provide leadership and support to the branch team and help achieve sales and service goals.
• Assist with daily branch functions including workflow, recruitment, and training.

Skills

Supervisory experience

Written and verbal communication

Time management

Sales skills

Customer service mindset

Education

High school diploma/GED

Bachelor's degree in business-related field (preferred)

Tools

Microsoft 365

Job description

Job Description

First Hawaiian Bank is currently seeking an Assistant Service Supervisor to join our Kailua Branch.

Job Description

First Hawaiian Bank is currently seeking an Assistant Service Supervisor to join our Kailua Branch.

Compensation

The annual salary range for this role is $43,493 - $60,320/yr; commensurate with experience.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)

Responsibilities

In this role, the Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.

Qualifications

The ideal candidate will have:

• High school diploma/GED or equivalent experience is required
• 2 years of experience in branch operations; and
• 1 year of supervisory experience (e.g. Head Teller or Service Manager Associate); or
• 1 year external supervisory experience required
• Bachelor's degree in business-related field is preferred
• Able to plan, organize and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Possesses attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
• Excellent time management skills
• Possesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issuesProficient in Microsoft 365 suite of applications