Assistant Branch Service & Operations Supervisor

First Hawaiian Inc.; Kailua (HI); On-site; USD 43,000 - 60,000; Full time

Job summary

First Hawaiian Bank is seeking an Assistant Service Supervisor for our Kailua Branch to support operations, staff, and service excellence. The role emphasizes leadership, recruitment, and training to help meet sales and service objectives.

The position requires a high school diploma or GED, with 2 years in branch operations and 1 year of supervisory experience, plus strong communication and time-management skills. Based in Kailua, this full-time role offers a stable schedule.

Qualifications

• High school diploma or GED required.
• 2 years of experience in branch operations; 1 year supervisory experience (e.g. Head Teller or Service Manager Associate); or 1 year external supervisory experience required.
• Bachelor's degree in business-related field is preferred.

Responsibilities

• Oversee branch operations, assist Service Supervisor/Service Manager, and ensure customer service standards.
• Provide leadership and support to the branch team and help achieve sales and service goals.
• Assist with daily branch functions including workflow, recruitment, and training.

Skills

Supervisory experience

Written and verbal communication

Time management

Sales skills

Customer service mindset

Education

High school diploma/GED

Bachelor's degree in business-related field (preferred)

Tools

Microsoft 365

Job description

First Hawaiian Bank is seeking an Assistant Service Supervisor for our Kailua Branch to support operations, staff, and service excellence. The role emphasizes leadership, recruitment, and training to help meet sales and service objectives.

The position requires a high school diploma or GED, with 2 years in branch operations and 1 year of supervisory experience, plus strong communication and time-management skills. Based in Kailua, this full-time role offers a stable schedule.