Assistant Service Manager - Manufacturing Operations

Champion Home Builders, Inc.; Liverpool (PA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401k Plan with Company Match

Paid Vacation

Paid Holidays

Medical

Rx

Dental, Vision, and Life Insurance

and many more benefits

Job summary

Champion Home Builders, Inc. in Liverpool, PA is seeking an Assistant Service Manager to supervise Service Representatives handling service orders and customer complaints. The role oversees workflow, trains staff, and ensures service quality while coordinating with vendors and contractors.

The position requires strong customer service, planning, and communication skills, with emphasis on teamwork and integrity in a manufacturing setting. Exempt status, based in the Liverpool facility.

Qualifications

• Associate's degree (A. A.) or equivalent from a two-year college or technical school and 2-4 years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Monitors service calls to observe employees' demeanor, technical accuracy, and conformity to company policies.
• Recommends corrective services to address customer complaints.
• Answers questions about service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions for the Service Department.
• Ensures vendor parts and retailer labor are recovered as stipulated in Champion Supplier and Retailer Recovery.
• Reviews contractor bills and ensures the work is in accordance with the amount they are charging.

Skills

Customer service

Analytical planning

Communication skills

Teamwork

Multitasking

Integrity and professionalism

Education

Associate's degree or equivalent

Job description

Champion Home Builders, Inc. in Liverpool, PA is seeking an Assistant Service Manager to supervise Service Representatives handling service orders and customer complaints. The role oversees workflow, trains staff, and ensures service quality while coordinating with vendors and contractors.

The position requires strong customer service, planning, and communication skills, with emphasis on teamwork and integrity in a manufacturing setting. Exempt status, based in the Liverpool facility.