Service Operations Lead – Home Building Solutions

Champion Homes; Leola (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k Plan with Company Match

Paid Vacation

Paid Holidays

Medical

Rx

Dental, Vision, and Life Insurance

Job summary

Champion Home Builders, Inc. in Leola, PA is seeking a Service Manager to supervise the Service Department and coordinate service orders and customer inquiries. This role includes monitoring calls, scheduling work, and ensuring proper vendor parts recovery. The position requires an AA degree or equivalent and 5–7 years of related experience.

You will review contractor bills, address customer concerns, and lead a team in a fast-paced manufacturing environment. Travel up to 10% is expected.

Qualifications

• Exceptional customer service, relationship-building, and interpersonal skills.
• Excellent analytical, planning, and scheduling ability.
• Ability to address customer and internal concerns efficiently.
• Ability to delegate, evaluate subordinates, and hold others accountable.
• Strong written and verbal communication skills.
• Strong teamwork while managing individual duties.
• Strong multitasking capabilities.
• Commitment to integrity and Champion's operating principles.

Responsibilities

• Monitors service calls to observe demeanor, technical accuracy, and policy conformity.
• Recommends corrective services to address customer complaints.
• Answers questions about service and procedures.
• Determines work procedures, prepares schedules, and expedites workflow.
• Issues written and oral instructions for the Service Department.
• Ensures vendor parts and retailer labor are recovered as stipulated in Champion's policies.
• Reviews contractor bills to verify charges match work performed.

Skills

Customer service

Interpersonal skills

Communication skills

Scheduling ability

Team leadership

Multitasking

Integrity

Education

AA degree or equivalent

Job description

Champion Home Builders, Inc. in Leola, PA is seeking a Service Manager to supervise the Service Department and coordinate service orders and customer inquiries. This role includes monitoring calls, scheduling work, and ensuring proper vendor parts recovery. The position requires an AA degree or equivalent and 5–7 years of related experience.

You will review contractor bills, address customer concerns, and lead a team in a fast-paced manufacturing environment. Travel up to 10% is expected.