Assistant Service Manager

Champion Homes; Liverpool (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with company match

Paid vacation

Paid holidays

Medical

Rx

Dental, Vision, and Life Insurance

Job summary

Champion Home Builders in Liverpool, PA is seeking an Assistant Service Manager to supervise Service Representatives handling service orders and customer inquiries. The role focuses on ensuring quality service, efficient scheduling, and adherence to company policies within a manufacturing environment.

The ideal candidate brings strong customer service, analytical, and communication skills, with the ability to coordinate workflows and manage multiple tasks in a team setting.

Qualifications

• Associate's degree or equivalent and 2–4 years of related experience.
• Experience in service management or customer service in a manufacturing environment.
• Ability to supervise and coordinate service representatives.

Responsibilities

• Monitor service calls for demeanor and accuracy.
• Recommend corrective services for customer complaints.
• Answer questions about service.
• Determine work procedures and schedules; expedite workflow.
• Issue instructions for Service Department.
• Ensure vendor parts and retailer labor are recovered as stipulated in Champion Supplier and Retailer Recovery.
• Review contractor bills for accuracy.

Skills

Customer service

Analytical skills

Scheduling ability

Communication skills

Teamwork

Multitasking

Integrity

Education

Associate's degree

Job description

Good Life Begins With A Good Company.

Champion Modular, Inc. wants YOU!

We're hiring an Assistant Service Manager to join our team at our Liverpool, PA manufacturing facility.

WHAT DO WE OFFER?

• 401k Plan with Company Match
• Paid Vacation
• Paid Holidays
• Medical
• Rx
• Dental, Vision, and Life Insurance
• and many more benefits!

WHO IS CHAMPION HOME BUILDERS, INC?

For decades, Champion has been a leader in the manufactured housing industry and one of North America's largest mobile and modular home builders. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, we aim to provide every employee a safe, productive, and enjoyable workplace.

Job Title

Assistant Service Manager

FLSA Status

Exempt

Summary:

Assists with the Supervision and coordination of activities of Service Representatives engaged in handling service orders and telephone complaints of customers by performing the following duties.

Essential Duties and Responsibilities

• Monitors service calls to observe employees' demeanor, technical accuracy, and conformity to company policies.
• Recommends corrective services to address customer complaints.
• Answers questions about service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions for the Service Department.
• Ensures vendor parts and retailer labor are recovered as stipulated in "Champion Supplier and Retailer Recovery".
• Reviews contractor bills and ensures the work is in accordance with the amount they are charging.

Qualifications

• Exceptional customer service, relationship building, and interpersonal skills
• Excellent analytical, planning, and scheduling ability
• The ability to address customer and internal concerns efficiently.
• The ability to delegate responsibilities, objectively evaluate the performance of subordinates, and hold others accountable in a constructive manner.
• Strong communication skills, both written and verbal.
• Strong interpersonal skills with the ability to work effectively in a team environment while managing individual duties effectively.
• Strong multitasking capabilities
• A commitment to integrity, professionalism, ethical and economical practices, and Champion's Operating Principles

Education and/or Experience

Associate's degree (A. A.) or equivalent from a two-year college or technical school and 2-4 years of related experience and/or training; or equivalent combination of education and experience.

EEO Statement

Champion Home Builders is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Background check and Drug Screen are required