Assistant Service Manager - Customer Care & Ops Lead

Champion Home Builders, Inc.; Liverpool (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k Plan with Company Match

Paid Vacation

Paid Holidays

Medical

Rx

Dental, Vision, and Life Insurance

and many more benefits!

Job summary

Champion Home Builders, Inc. is hiring an Assistant Service Manager for our Liverpool, PA manufacturing facility. You will supervise Service Representatives handling service orders and customer complaints, ensuring quality and timely service while coordinating workflow.

Qualified candidates bring exceptional customer service, strong communication, and solid planning and scheduling skills. This exempt role offers opportunities to lead a team in a growing modular housing company.

Qualifications

• Associate's degree (A. A.) or equivalent from a two-year college or technical school and 2-4 years of related experience and/or training; or equivalent combination of education and experience.
• Exceptional customer service, relationship building, and interpersonal skills.
• The ability to address customer and internal concerns efficiently.
• The ability to delegate responsibilities and evaluate performance constructively.

Responsibilities

• Monitors service calls to observe employees' demeanor, technical accuracy, and policy compliance.
• Recommends corrective actions to address customer complaints.
• Answers questions about service and determine work procedures.
• Expedites workflow and ensures recovery of vendor parts and labor as per policy.
• Reviews contractor bills and ensures work aligns with charges.

Skills

Customer service

Analytical

Planning

Scheduling

Communication

Teamwork

Multitasking

Integrity

Education

Associate's degree

Job description

Champion Home Builders, Inc. is hiring an Assistant Service Manager for our Liverpool, PA manufacturing facility. You will supervise Service Representatives handling service orders and customer complaints, ensuring quality and timely service while coordinating workflow.

Qualified candidates bring exceptional customer service, strong communication, and solid planning and scheduling skills. This exempt role offers opportunities to lead a team in a growing modular housing company.