Assistant Service Manager — Lead Field & Shop Team

cbroextcx; Harrisburg (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Profit sharing

Job summary

Cleveland Brothers Equipment Co., Inc. is seeking an Assistant Service Manager to lead both field service and shop teams. The role focuses on supervising a diverse workforce, maintaining service quality, and driving profitability while upholding safety standards across multiple locations.

You will coordinate service operations, manage expenses, and work to deliver top-tier customer satisfaction. The position requires strong leadership, communication, and a solid understanding of service

Qualifications

• Experience supervising field service and shop personnel.
• Strong customer service orientation and communication skills.
• Proficiency with Microsoft Office and basic business software.

Responsibilities

• Supervise Field Service and Main Shop staff.
• Maintain and grow sales with existing and new customers.
• Maintain customer satisfaction by resolving issues quickly.
• Manage service expenses and profitability.
• Track KPI results and ensure targets are met.
• Oversee WIP and ensure timely closure of work orders.

Skills

Service management

Customer service

Communication skills

Microsoft Office

Technical knowledge

Job description

Cleveland Brothers Equipment Co., Inc. is seeking an Assistant Service Manager to lead both field service and shop teams. The role focuses on supervising a diverse workforce, maintaining service quality, and driving profitability while upholding safety standards across multiple locations.

You will coordinate service operations, manage expenses, and work to deliver top-tier customer satisfaction. The position requires strong leadership, communication, and a solid understanding of service