Field Service Lead: Repairs & Team Growth

cbroextcx; New Stanton (Westmoreland County); On-site; USD 90,000 - 120,000; Full time

Job summary

Cleveland Brothers Equipment Co., Inc. in western Pennsylvania seeks a Field Service Supervisor to direct the Field Service Department and oversee repairs and parts support for CAT equipment.

You will supervise staff, respond to customer requests, determine repair timing, schedule field and shop work, and coordinate with other departments to maintain high productivity and exceptional service. The role requires strong leadership, communication, and planning skills, with an emphasis on safety and

Qualifications

• Five years of hands on supervisory experience within a field environment.
• Experience with Caterpillar product lines or equivalent.
• Strong written and verbal communication skills.
• Proven ability to lead and develop staff.
• Proficiency with MS Office and DBSi.

Responsibilities

• Direct the activities of the Field Service Department.
• Supervise and develop department personnel.
• Respond to customer requests for equipment repairs.
• Assist in determining repairs and timing.
• Schedule equipment and personnel for shop repairs.
• Coordinate with customers and internal departments.
• Utilize references and manuals to obtain information.
• Manage day-to-day operations.

Skills

Supervisory experience

Customer service

Communication skills

Scheduling

Leadership

Tools

MS Office

Lotus Notes

DBSi

Job description

Cleveland Brothers Equipment Co., Inc. in western Pennsylvania seeks a Field Service Supervisor to direct the Field Service Department and oversee repairs and parts support for CAT equipment.

You will supervise staff, respond to customer requests, determine repair timing, schedule field and shop work, and coordinate with other departments to maintain high productivity and exceptional service. The role requires strong leadership, communication, and planning skills, with an emphasis on safety and