Assistant Service Manager

Cleveland Brothers CAT; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Disability benefits

Health Savings Account

Paid Time Off

Job summary

Cleveland Brothers Equipment Co., Inc., the Caterpillar dealer for Pennsylvania, northern West Virginia and western Maryland, has an immediate opening for an Assistant Service Manager. The role provides supervision to Field Service and Main Shop teams, overseeing a mix of hourly staff to ensure timely, high-quality work.

Key duties include managing service personnel, improving customer satisfaction, controlling service expenses and KPI results, coordinating warranty work, and conducting safety

Qualifications

• Experience supervising field service and shop personnel.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Willingness to learn new systems and processes.
• Strong customer service orientation.

Responsibilities

• Effectively manage service personnel.
• Maintain existing sales and increase sales to existing customers.
• Maintain high level of customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability.
• Maintain service KPI results at acceptable levels.
• Ensure work orders are closed within established timelines.
• Coordinate safety meetings and enforce safety policies.
• Investigate and report on safety concerns.
• Coordinate outside vendor repair work with shop progress.
• Ensure warranty requirements are met.
• Conduct performance evaluations.

Skills

Construction equipment repair

Customer service orientation

Verbal and written communication

Meet deadlines

Multi-tasking

Learn new systems

Microsoft Office

Technical reading

Tools

Microsoft Office

Job description

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for an Assistant Service Manager

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals.

Position Summary:

In accordance with management directives this position provides supervision to a diversified work force, including Field Service and the Main Shop. Consisting of, hourly clerical employees and technicians to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.

Primary Responsibilities:

This position may perform any combination of the following duties:

• Effectively manage service personnel.
• Maintain existing sales and increase sales to existing and new customers.
• Maintain high level of customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability.
• Maintain service Key Process indicators (KPI) results to acceptable levels.
• Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
• Investigate and report on job related accidents or safety concerns.
• Coordinate outside vendor repair work with shop work in progress.
• Ensure all warranty requirements are met.
• Actively enforce all Company policies and procedures.
• Conduct performance evaluations.
• Assign building maintenance duties on daily basis.
• Operate basic office equipment.
• Perform other work related duties as assigned.

Skills / Knowledge / Qualifications:

• Comprehensive knowledge of construction equipment repair procedures and their application
• Thorough understanding of Company/contract practices and policies in relation to the direction of the work force.
• Effective verbal and written communication skills
• Ability to meet deadlines and handle multiple tasks
• Ability to learn new systems and processes
• Solid computer skills with a working knowledge of Microsoft Office products
• Ability to read, understand, interpret and convey technical information
• Strong customer service orientation.

Why Join the Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.