Assistant Service Experience Lead

Nordstrom, Inc.; Newark (DE); On-site; USD 47,566,000 - 77,366,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. seeks an Assistant Service Experience Manager to drive customer-focused initiatives and coach a team of specialists across store operations. You will partner with merchandising and store teams to implement new processes while aligning with budgets and security standards.

The role emphasizes strong communication, multitasking in a fast-paced environment, and proficiency with Windows, iOS, and Android systems. Benefits and bonuses may apply depending on location.

Qualifications

• Track record of successful results and productivity.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with multiple operating systems (Windows, iOS, Android).
• High school diploma or equivalent preferred.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to lead and integrate change that promotes customer driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement.
• Protect security and privacy of customer information including education, compliance and disposition of issues.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

Skills

Goal achievement

Organizational skills

Communication

Multitasking

Tech proficiency

Education

High school diploma or equivalent

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. seeks an Assistant Service Experience Manager to drive customer-focused initiatives and coach a team of specialists across store operations. You will partner with merchandising and store teams to implement new processes while aligning with budgets and security standards.

The role emphasizes strong communication, multitasking in a fast-paced environment, and proficiency with Windows, iOS, and Android systems. Benefits and bonuses may apply depending on location.