Assistant Service Experience Lead

Nordstrom Inc; Laguna Niguel (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/vision/dental

Retirement benefits

Employee merchandise discount

Job summary

Nordstrom Inc. is seeking an Assistant Service Experience Manager in Laguna Niguel, CA to drive exceptional customer experiences and coach a team of specialists. You will partner with store teams to implement customer-driven initiatives and lead education efforts through influence and coaching.

The role includes supporting budgets, adopting new processes with technology, and safeguarding customer privacy while maintaining service excellence in a fast-paced retail environment.

Qualifications

• Demonstrated ability to influence and coach teams.
• Strong written and verbal communication skills.
• Proven organization and delegation capabilities.
• Proficiency with Windows, iOS and Android.
• High school diploma or equivalent preferred.

Responsibilities

• Coach an interactive team of service specialists.
• Drive education efforts through influence and coaching.
• Develop relationships with merchandising and store teams to lead change.
• Assist with budgets and financial aspects to improve efficiency.
• Protect customer privacy and ensure security compliance.
• Perform Service Experience, Cash Room and Communication procedures as applicable.

Skills

Influencing

Coaching

Collaboration

Budgeting

Customer experience

Communication

Education

High school diploma or equivalent

Job description

Nordstrom Inc. is seeking an Assistant Service Experience Manager in Laguna Niguel, CA to drive exceptional customer experiences and coach a team of specialists. You will partner with store teams to implement customer-driven initiatives and lead education efforts through influence and coaching.

The role includes supporting budgets, adopting new processes with technology, and safeguarding customer privacy while maintaining service excellence in a fast-paced retail environment.