Fashion Customer Experience Lead

Nordstrom Canada Retail Inc; Kennewick (WA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision

Dental

401k

PTO accruals

Holidays

Job summary

Nordstrom is seeking an Assistant Service Experience Manager candidate who is goal-oriented and enthusiastic about fashion. You will influence and coach a team to drive education and adoption of new customer-driven behaviors and processes in-store.

The role focuses on delivering exceptional customer experiences and collaborating with merchandising and store teams. You will assist with budget and financial aspects, protect customer information, and ensure procedures across service, cash room and

Qualifications

• A track record of successful results, e.g. strong productivity and achievement of goals.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems: MS Windows, iOS and Android.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to lead change that promotes customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement.
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

Skills

Productivity

Organization

Communication

Prioritization

Tech proficiency

Education

High school diploma or equivalent

Tools

MS Windows

iOS

Android

Job description

Nordstrom is seeking an Assistant Service Experience Manager candidate who is goal-oriented and enthusiastic about fashion. You will influence and coach a team to drive education and adoption of new customer-driven behaviors and processes in-store.

The role focuses on delivering exceptional customer experiences and collaborating with merchandising and store teams. You will assist with budget and financial aspects, protect customer information, and ensure procedures across service, cash room and