Assistant Service Center Manager - Lead Ops & Team Growth

VIOC/GCOC; Lebanon (MO); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Career growth

Debt-free Edu

Life balance

Health benefits

EAP

Uniforms & tools

Service discount

401k match

Job summary

Valvoline Instant Oil Change (VIOC) Lebanon, MO is seeking an Assistant Service Center Manager to be the right hand of the Service Center Manager. You will lead a high-performance team, supervise hourly employees, and ensure company policies are followed while overseeing oil changes and maintenance tasks.

You’ll train staff, develop weekly schedules, assist with inventory, and help maintain a clean, safe center.

Qualifications

• 1 year of supervisory experience required (coaching, training, and supervising a team).
• Customer service mindset and demonstrated ability to build loyalty while following company procedures.
• Experience in a fast-paced environment and history of making sound judgements under pressure.
• Experience using KPI data to monitor performance, trends, and identify areas for improvement.
• Schedule flexibility (Weekend availability is likely, but we ensure you don’t work late nights or holidays).
• English fluency in reading, writing, and speaking.
• High School Diploma or equivalent.

Responsibilities

• Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements and ensure that recommended services are reviewed.
• While working on the floor, supervise daily operations of the service center and train new team members.
• Build trust and win repeat, loyal customers by working with your team to ensure excellent customer service through Valvoline’s quick, easy, trusted process.
• Develop and maintain efficient weekly work schedules for employees, ensuring optimal coverage, managing schedule conflicts and following labor laws.
• Assist with inventory process, ensuring appropriate product levels and scheduling orders.
• Assist with store audits (ex. Safety, performance, culture). Help maintain a clean, well-organized service center and facilitate a safe and secure working environment.
• Open and close the service center, ensuring all safety and security protocols are followed.
• Lead, and train the team to optimize their development.

Skills

Supervisory experience

Customer service

KPI analysis

Schedule flexibility

English fluency

Education

High School Diploma or equivalent

Job description

Valvoline Instant Oil Change (VIOC) Lebanon, MO is seeking an Assistant Service Center Manager to be the right hand of the Service Center Manager. You will lead a high-performance team, supervise hourly employees, and ensure company policies are followed while overseeing oil changes and maintenance tasks.

You’ll train staff, develop weekly schedules, assist with inventory, and help maintain a clean, safe center.