Assistant Room Manager Buffet

SMGHA Nevada, LLC; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Palms Casino Resort is seeking an experienced Restaurant Assistant Buffet Manager to oversee daily operations and deliver high-level guest service in a dynamic hotel environment.

You will supervise service staff, coordinate with chefs, manage scheduling and training, and ensure compliance with health and safety regulations while maintaining inventory and cost controls.

Qualifications

• High volume restaurant management or supervisory experience.
• Basic knowledge of software: Outlook, MS Word, Excel, PowerPoint and office equipment.
• Excellent customer service and interpersonal skills.
• Effective listening abilities and strong judgment skills.
• Desire to work varied shifts including nights, weekends and holidays.
• Minimum age 21; requires Alcohol Awareness/TAM Card and SNHD Health Card.

Responsibilities

• Set daily floor plans per shift to ensure station rotation and coverage.
• Supervise floor service in dining room during hours of operation.
• Supervise cashiers to ensure policy compliance for check handling and closing.
• Coach and train staff on policies, procedures and performance.
• Direct communication with guests for special requests and large party reservations.
• Perform employee evaluations and manage attendance records.
• Coordinate with Chef and culinary staff on food service issues.
• Order supplies via IP System and Purchasing; maintain inventory and stocking areas.
• Exercise cost controls for all restaurant operations.
• Maintain communications with guests and staff to address needs.

Skills

Customer service

Interpersonal skills

Communication

Judgment

Supervisory experience

Listening

Team leadership

Time management

Alcohol awareness

SNHD Health Card

Education

High school diploma or equivalent

Tools

Outlook

MS Word

Excel

PowerPoint

Job description

Position Overview

Reporting to the Buffet Manager the Restaurant Assistant Buffet Manager will be responsible for the daily operations of the restaurant. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard.

Core Job Responsibilities

You will also set the stage for guest experience with your welcoming smile and service. Make daily floor plans per shift to ensure proper rotation and coverage of stations. Supervise floor service in dining room during hours of operation. Supervise cashiers to ensure correct policies and procedures for check handling and closing are maintained by service staff as well as manage activities; means of access and egress, to ensure complete compliance with Health Department and Fire Marshall Regulations. Review daily schedules and manage time off and vacation requests, coach and train on policies, procedures, and performance. Direct communication with guests for special requests and large party reservations. Perform employee evaluations and manage issues related to attendance records. Maintain communication with the Chef on all food service and menu issues. Communicate with management, chefs and culinary staff in order to fulfill and address issues or needs requested by guests and employees. Order supplies through the IP System and Purchasing; prepare purchase requisitions for any outlets from the warehouse or support departments. Keep inventory form and stocking area updated. Exercise cost controls for all aspects of restaurant operation. Inspect food coming from support departments to assure freshness and quality. Maintain direct communication with guests for special requests and large party reservations. Perform other job-related duties as requested.

Qualifications

High volume restaurant management or supervisory experience required. Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine. Effective listening abilities with strong judgment skills. Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts. High school diploma or equivalent. Two (2) years of related experience. Work varied shifts, to include nights, weekends and holidays. Must obtain and maintain an Alcohol Awareness/TAM Card. Must obtain and main a SNHD Health Card. Minimum age requirement is 21. Experience working in a similar resort setting preferred.

Physical Demands

Work is performed in a hotel/resort setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke. The noise level in the work environment is usually moderate to loud. Constant contact with executives, department management, employees, and guests. Prolonged sitting or standing and mobility. Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally. Eye/hand coordination. Use of standard office equipment. Ability to distinguish letters, numbers, and symbols. May be required to work evening, weekends, and holiday shifts.

Equal Opportunity Employer

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to making a work environment where the growth and well-being of our team members is the top priority.

Company Culture and Benefits

Join our team today! At Palms Casino Resort and Palms Place, we believe our Team Members are the heart of our success. Every role plays a role in creating unforgettable experiences for our guests. We provide competitive pay, benefits, and programs that help you learn and grow. Guided by our values: Integrity, Humility, Unity, Respect, and Excellence, we are committed to a workplace where your well-being and career development come first. Join our team and be part of something special!