Host/Cashier - Serrano Vista Cafe- OC

SMGHA Nevada, LLC; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Growth opportunities

Job summary

Palms Casino Resort in Las Vegas seeks a Food & Beverage Hostess/Cashier to greet guests courteously, assist servers, and keep the outlet clean, organized, and stocked throughout shifts. You will convey special orders, manage the POS system, handle money and card transactions, and communicate guest needs to management to ensure smooth service and memorable experiences.

Minimum 21 years old with high-volume resort experience; weekend and holiday availability required.

Qualifications

• High volume restaurant supervisory experience required.
• Two years of related experience.
• Alcohol Awareness Card
• Health Card
• Minimum age 21
• Experience in a resort setting preferred

Responsibilities

• Assist Food Servers, Bus Persons, and Runners with guest contact and table information
• Seat guests using established rotation criteria
• Convey special orders, cake orders, and information to management
• Maintain knowledge of daily activities, house count, table/seat numbers, dress code
• Greet guests promptly as they enter the restaurant
• Answer the telephone and facilitate guest requests
• Ensure menus are current and in good condition
• Communicate guest needs to kitchen/management; assist to ensure quality service
• Check back with guests waiting to be seated
• Monitor cleanliness/organization of work areas; operate POS system
• Handle money and credit transactions
• Notify manager on duty of guest concerns

Skills

Customer service

Interpersonal skills

Effective listening

Judgment

Outlook

MS Word

Excel

PowerPoint

POS system

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Reporting to the Restaurant Manager and Assistant Manager and, the Food & Beverage Hostess/Cashier primary responsibility is to greet guests in a courteous, timely, and professional manner while ensuring his/her outlet is clean, organized, and properly stocked at all times and the tendering of all monetary transactions. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard.

Core Job Responsibilities

• The Host Person is to assist the Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information
• Estcourt guests to tables using established rotation criteria
• Responsible for conveying special orders, cake orders, special requests information to management
• Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Greet guests promptly as they enter the restaurant
• Answer the telephone and facilitate guest requests
• Ensure menus have proper inserts and be current according to the most recent change, and replace all menus in poor condition
• Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
• Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas; shut down podium and forward phones to voice-loop at end of shift
• Operate POS system
• Handle money and credit transactions
• Notify manager on duty of any guest concerns
• Perform other job-related duties as requested

Qualifications

• High volume restaurant management or supervisory experience required
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• High school diploma or equivalent
• Two (2) years of related experience
• Work varied shifts, to include weekends and holidays
• Alcohol Awareness Card
• Health Card
• Minimum age requirement is 21
• Experience working in a similar resort setting preferred

Physical Demands

• High school diploma or equivalent
• One (1) year of Food & Beverage Cashier or equivalent experience in a cash handling position
• Experience in a high volume food outlet
• Experience with touch screens
• Experience working in a similar resort setting
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality
• May be exposed to smoke
• The noise level in the work environment is usually moderate to loud
• Constant contact with executives, department management, employees, and guests
• Prolonged sitting or standing and mobility
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions
• Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
• Eye/hand coordination
• Use of standard office equipment
• May be required to work evening, weekends, and holiday shifts
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above

Equal Opportunity Employer: Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to making a work environment where the growth and well-being of our team members is the top priority.

At Palms Casino Resort and Palms Place, we believe our Team Members are the heart of our success. Every role plays a role in creating unforgettable experiences for our guests. We provide competitive pay, benefits, and programs that help you learn and grow. Guided by our values: Integrity, Humility, Unity, Respect, and Excellence, we are committed to a workplace where your well-being and career development come first.