Host/Cashier - Serrano Vista Cafe- OC

Palms; Las Vegas (NV); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Palms Casino Resort in Las Vegas seeks a Food & Beverage Hostess/Cashier to greet guests, manage seating, and handle monetary transactions with courtesy and efficiency.

The role supports food servers and kitchen staff, ensures accurate cash handling at the POS, and maintains a clean, stocked outlet while delivering high-quality guest service that reflects the Palms brand and standards.

Qualifications

• Experience in a high-volume restaurant or similar service environment.
• Excellent customer service and interpersonal skills.
• Ability to handle cash and operate POS accurately.
• Must be 21+ years of age.

Responsibilities

• Assist food servers and guests with contact and table information.
• Greet guests promptly and guide seating.
• Convey orders and special requests to management.
• Maintain knowledge of daily activities, seating and dress code.
• Operate POS system and handle money/credit transactions.
• Answer phones and facilitate guest requests.
• Ensure menus are updated and in good condition.
• Communicate guest needs to kitchen/management and assist as needed.
• Keep work areas clean, organized, and stocked.
• Notify manager on duty of guest concerns.

Skills

Customer service

Cash handling

POS system

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Outlook

MS Word

Excel

PowerPoint

Job description

Reporting to the Restaurant Manager and Assistant Manager and, the Food & Beverage Hostess/Cashier primary responsibility is to greet guests in a courteous, timely, and professional manner while ensuring his/her outlet is clean, organized, and properly stocked at all times and the tendering of all monetary transactions. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard.

Core Job Responsibilities

• The Host Person is to assist the Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information
• Estcourt guests to tables using established rotation criteria
• Responsible for conveying special orders, cake orders, special requests information to management
• Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Greet guests promptly as they enter the restaurant
• Answer the telephone and facilitate guest requests
• Ensure menus have proper inserts and be current according to the most recent change, and replace all menus in poor condition
• Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
• Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas; shut down podium and forward phones to voice-loop at end of shift
• Operate POS system
• Handle money and credit transactions
• Notify manager on duty of any guest concerns
• Perform other job-related duties as requested

Qualifications

• High volume restaurant management or supervisory experience required
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• High school diploma or equivalent
• Two (2) years of related experience
• Work varied shifts, to include weekends and holidays
• Alcohol Awareness Card
• Health Card
• Minimum age requirement is 21
• Experience working in a similar resort setting preferred

Physical Demands

• High school diploma or equivalent
• One (1) year of Food & Beverage Cashier or equivalent experience in a cash handling position
• Experience in a high volume food outlet
• Experience with touch screens
• Experience working in a similar resort setting
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality
• May be exposed to smoke
• The noise level in the work environment is usually moderate to loud
• Constant contact with executives, department management, employees, and guests
• Prolonged sitting or standing and mobility
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions
• Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
• Eye/hand coordination
• Use of standard office equipment
• May be required to work evening, weekends, and holiday shifts
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above

Equal Opportunity Employer: Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to making a work environment where the growth and well-being of our team members is the top priority.

At Palms Casino Resort and Palms Place, we believe our Team Members are the heart of our success. Every role plays a role in creating unforgettable experiences for our guests. We provide competitive pay, benefits, and programs that help you learn and grow. Guided by our values: Integrity, Humility, Unity, Respect, and Excellence, we are committed to a workplace where your well-being and career development come first.