Assistant Restaurant Manager: Lead Training & Guest Experience

Baskin-Robbins; Key West (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Baskin-Robbins in Key West, FL seeks an Assistant Restaurant Manager to support the Restaurant Manager and shift leads, ensuring smooth floor operations and excellent guest experiences. You will help drive profitable top-line sales while maintaining Dunkin brand standards and franchisee policies.

Strong leadership and guest focus are essential. Responsibilities include leading team meetings, managing Brand Training programs, and assisting with inventory, scheduling, and vendor coordination to

Qualifications

• Basic computer skills are required.
• Fluent in spoken and written English.
• Basic math and financial management skills.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Assist the Restaurant Manager in all duties when needed.
• Lead team meetings together with the RM.
• Oversee Brand Training, scheduling, training, certifying staff.
• Ensure brand standards, recipes and systems are followed.
• Create a guest-focused culture and drive guest satisfaction.
• Review guest feedback and implement improvement action plans.
• Communicate priorities and results to the team.
• Support new product rollouts, including training and marketing.

Skills

Basic computer skills

Fluent English

Basic math

Leadership experience

Job description

Baskin-Robbins in Key West, FL seeks an Assistant Restaurant Manager to support the Restaurant Manager and shift leads, ensuring smooth floor operations and excellent guest experiences. You will help drive profitable top-line sales while maintaining Dunkin brand standards and franchisee policies.

Strong leadership and guest focus are essential. Responsibilities include leading team meetings, managing Brand Training programs, and assisting with inventory, scheduling, and vendor coordination to