Assistant Restaurant Manager: Lead Teams & Guest Experience

Baskin-Robbins; West Palm Beach (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Baskin-Robbins in West Palm Beach is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team. This role covers responsibilities in the manager's absence, focuses on floor operations, and upholds Brand standards to deliver outstanding guest experiences.

The position emphasizes leadership, staff development, scheduling, inventory and safety, with an aim to drive sales and ensure compliance with franchisee policies and applicable laws.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Lead team meetings with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicate restaurant priorities, goals and results to team members.
• Support RM in weekly labor scheduling and staff deployment.
• Assist RM with supplier and vendor orders.
• Commit to safety, food safety and sanitation requirements.

Skills

People leadership

Guest focus

Time management

Problem solving

Communication

Training & development

Adaptability

Analytical skills

Job description

Baskin-Robbins in West Palm Beach is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team. This role covers responsibilities in the manager's absence, focuses on floor operations, and upholds Brand standards to deliver outstanding guest experiences.

The position emphasizes leadership, staff development, scheduling, inventory and safety, with an aim to drive sales and ensure compliance with franchisee policies and applicable laws.