Assistant Restaurant Manager: Lead Team & Guest Experience

Baskin-Robbins; Pompano Beach (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Baskin-Robbins in Pompano Beach, FL is seeking an Assistant Restaurant Manager to support the Restaurant Manager and lead a guest-focused team. This role covers floor operations, training programs, scheduling and ensuring brand standards while driving profitable top-line sales for the location.

You will supervise team members, conduct meetings with the RM, oversee brand training, monitor guest feedback, manage safety and sanitation, and contribute to staffing, inventory and cash controls in

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Able to perform all responsibilities of restaurant team members.
• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable.
• Execution of Point of Purchase in-store set up per Brand standards.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Control costs to help maximize profitability.
• Completion of inventory on a periodic basis as determined by Franchisee.
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Support RM in assigning staff and deployment.
• Support to RM in completion of supplier and other vendor orders.
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies.
• Engages with Dunkin’ Brands Field Operations team as appropriate.

Skills

Leadership

Team management

Training

Guest focus

English proficiency

Education

Basic computer skills

Fluent in English (spoken & written)

Basic math & financial management

Leadership experience in retail/restaurant/hospitality

Job description

Baskin-Robbins in Pompano Beach, FL is seeking an Assistant Restaurant Manager to support the Restaurant Manager and lead a guest-focused team. This role covers floor operations, training programs, scheduling and ensuring brand standards while driving profitable top-line sales for the location.

You will supervise team members, conduct meetings with the RM, oversee brand training, monitor guest feedback, manage safety and sanitation, and contribute to staffing, inventory and cash controls in