Assistant Restaurant Manager: Lead Team & Guest Experience

Dunkin' Donuts; Victoria (TX); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Dunkin' Donuts is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team in daily operations. You will be ready to step in during RM absence and drive guest satisfaction while upholding brand standards.

Key duties include leading team meetings, coordinating training, managing schedules, controlling costs, and ensuring safety and sanitation compliance. The role requires leadership, English fluency, and a proactive approach in a fast-paced restaurant

Qualifications

• Basic computer skills required for daily operations.
• Fluent in spoken and written English.
• Basic math and financial management skills.
• Leadership experience in retail, restaurant or hospitality.

Responsibilities

• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Assist RM with labor scheduling and staff deployment.
• Recruit, hire, onboard and develop restaurant team members.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
• Control costs to maximize profitability.
• Ensure safety, food safety and sanitation compliance.

Skills

Leadership experience

Guest focus

Time management

Problem solving

Education

Basic computer skills

Fluent English (spoken and written)

Basic math and financial management

Leadership experience in retail/restaurant/hospitality

Job description

Dunkin' Donuts is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team in daily operations. You will be ready to step in during RM absence and drive guest satisfaction while upholding brand standards.

Key duties include leading team meetings, coordinating training, managing schedules, controlling costs, and ensuring safety and sanitation compliance. The role requires leadership, English fluency, and a proactive approach in a fast-paced restaurant