Assistant Restaurant Manager: Lead Team & Guest Experience

Dunkin' Donuts; Mission (TX); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Dunkin' Donuts in Mission, TX is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team. You will step in during the RM's absence to maintain guest experiences and uphold Dunkin' standards across operations.

Key duties include leading team meetings, training staff, managing scheduling, ensuring brand standards, and driving profitability with a strong focus on guest satisfaction and safe, compliant store conditions.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Leadership experience in retail, restaurant or hospitality.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicate restaurant priorities, goals and results to restaurant team members.
• Execute new product rollouts with RM, including training, marketing and sampling.
• Maintain safety, food safety, and sanitation compliance.

Skills

Leadership

Team management

Guest service

Effective communication

Time management

Education

Basic computer skills

English proficiency (fluent)

Basic math and financial management

Leadership experience in retail/restaurant/hospitality

Job description

Dunkin' Donuts in Mission, TX is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team. You will step in during the RM's absence to maintain guest experiences and uphold Dunkin' standards across operations.

Key duties include leading team meetings, training staff, managing scheduling, ensuring brand standards, and driving profitability with a strong focus on guest satisfaction and safe, compliant store conditions.