Assistant Restaurant Manager — Lead Team & Guest Experience

Dunkin' - Cafua Management Company; North Grafton (MA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401k per company policy

PTO

Life/disability insurance

Job summary

Cafua Management Company is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences at Dunkin locations in the United States. You will help recruit, onboard, train, and develop crew and shift leaders while driving profitability.

You will ensure safety, Brand standards, and proper cash handling, create action plans, review guest feedback, and schedule labor efficiently.

Qualifications

• Fluent in English.
• Basic computer skills.
• Capable of counting money and making change.
• Must be able to lift a minimum of 30 lbs.
• Must be able to stand for 6+ hours.

Responsibilities

• Recruit, hire, onboard and develop employees, maintain staffing levels for projected sales.
• Communicate job expectations and ensure all training is completed per guidelines.
• Hold team members accountable for behavior and performance.
• Create and maintain a guest first culture in the restaurant.
• Maintain safe, secure, and healthy environment by following safety, food safety, and sanitation guidelines; comply with laws.
• Ensure Brand standards, recipes and systems are executed including Red Book responsibilities.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessments and implement action plans for improvements.
• Control costs to maximize profitability.
• Adhere to security and cash handling procedures.
• Demonstrate competency in weekly inventory process and analysis.
• Demonstrate competency in writing effective crew schedules and monitoring labor daily.
• Execute new product roll-outs including team training, marketing and sampling.
• Drive sales goals and track results.

Skills

Fluent English

Basic computer skills

Cash handling

Physical stamina

Authorized to work in the U.S.

Job description

Cafua Management Company is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences at Dunkin locations in the United States. You will help recruit, onboard, train, and develop crew and shift leaders while driving profitability.

You will ensure safety, Brand standards, and proper cash handling, create action plans, review guest feedback, and schedule labor efficiently.