Assistant Restaurant Manager: Lead Team & Guest Experience

Dunkin' - Cafua Management Company; Chelmsford (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401k per company policy

PTO

Life/disability insurance

Job summary

Cafua Management Company, a Dunkin franchise, is seeking an Assistant Restaurant Manager to support the Restaurant Manager in developing a capable team and delivering great guest experiences while driving profitable top-line sales.

You will help recruit, train and schedule staff, uphold brand standards, ensure safety and compliance, and implement production and service improvements. This position offers growth within a large franchise network.

Qualifications

• Experience leading a team in a fast-paced restaurant environment.
• Ability to recruit, hire, onboard and develop employees per guidelines.
• Knowledge of safety, sanitation and cash handling procedures.

Responsibilities

• Assist to recruit, hire, onboard and develop employees, maintain staffing for projected sales.
• Communicate job expectations and ensure training per guidelines.
• Hold team accountable for behavior and performance.
• Create a guest-first culture in the restaurant.
• Maintain safe, sanitary operations and comply with laws.
• Ensure brand standards and systems, including Red Book, are executed.
• Assist in action plan development and drive productivity and guest service standards.
• Review guest feedback and store assessments to drive improvements.
• Control costs to maximize profitability and adhere to security and cash handling procedures.
• Demonstrate competency in weekly inventory process and analysis.
• Demonstrate competency in writing crew schedules and monitoring labor daily.
• Execute new product roll-outs including training, marketing and sampling.
• Drive sales goals and track results.

Skills

Basic computer skills

Money handling

Standing for long hours

Work authorization in the U.S.

Fluent English

Job description

Cafua Management Company, a Dunkin franchise, is seeking an Assistant Restaurant Manager to support the Restaurant Manager in developing a capable team and delivering great guest experiences while driving profitable top-line sales.

You will help recruit, train and schedule staff, uphold brand standards, ensure safety and compliance, and implement production and service improvements. This position offers growth within a large franchise network.